Sample Of Service Level Agreement Pdf
This section defines the objectives of this agreement, z.B.: This agreement constitutes a service level contract (“SLA” or “Agreement”) between the name of the company and the customer for the provision of the IT services necessary to support and maintain the product or service. Here you define the responsibilities of the service provider and the customer. Although your ALS is a documented agreement, it doesn`t have to be long or too complicated. It is a flexible and living document. My advice? Create one with this model and examples and advise your clients for any perceived shortcomings. As unforeseen cases are unavoidable, you can re-call and optimize ALS if necessary. This is a service level agreement (SLA) between [customer] and [service provider]. This document identifies the required services and the expected level of service between MM/DD/YYYY to MM/DD/YYYY. In order to support the services described in this Agreement, the service provider responds to service-related incidents and/or customer requests within the following time frames: In this section, you wish to define the guidelines and scope of this contract with respect to the application, extension, modification, exclusion, restrictions and termination of the contract. The aim of this agreement is to reach a mutual agreement on the provision of IT services between the service provider and the customer or customers.
The aim of this agreement is to ensure that the appropriate elements and commitments are in place to provide the provider (s) with consistent IT support and consistent provision by the service provider or providers. The person in charge of the business relationship (“owner of the document”) is responsible for the regular verification of this document. The content of this document may be amended if necessary, provided that the main stakeholders obtain mutual agreement and are communicated to all parties involved. The holder of the document will take into account all subsequent revisions and will request, if necessary, reciprocal agreements/authorizations. In the following section, the summary of the agreements should include four elements: assumptions relating to services and/or components of the in-scope: the coverage parameters specific to the services covered by this agreement are: include the service management and support details applicable to the service provider in this section include price models for each type of service, with detailed specifications. Include a brief presentation of the agreement on the parties, the level of service and the duration of the contract.